Help & FAQ

Below you’ll find answers to the most common questions about our zero-proof cocktails, subscriptions, shipping, and more. Still need help? Get in touch.

About Our Cocktails

What is a zero-proof cocktail?

A zero-proof cocktail is a sophisticated, alcohol-free beverage designed to deliver the same complexity, balance, and ritual of a traditional cocktail, just without the booze.

Are your drinks completely alcohol-free?

Yes. All of our cocktails contain 0.0% ABV and are crafted to be safe for those avoiding alcohol entirely. Our products are made without alcohol from the start, rather than being de-alcoholized as part of the production process.

What ingredients do you use?

We use real, whole ingredients that celebrate Michigan’s seasonal bounty wherever possible. This includes fresh herbs, fruit, vegetables, spices, teas, and house-made nonalcholic spirits like our own gin, tequila, and vermouth. Our products contain zero artificial flavors or preservatives.

What is the sugar content of your drinks?

Our beverages are typically equal to or lower in sugar than their traditional alcohol-based counterparts. Each drink begins with fresh produce and much of the sugar content comes naturally from the fruit ingredients. We add just enough sugar to balance the flavors, as noted on each product's nutrition panel. Full nutritional details are available on each product's page on our website.

How long do The Still Bar's products last?

Our year-round classic flavors are pasteurized and shelf stable, meaning they can remain unrefrigerated until opened for up to 6 months. Once opened, they should be refrigerated and can stay fresh for up to 7 days.

Ordering & Shipping

Where do you ship?

We currently ship anywhere in the U.S. via ground shipping. Shipping rates are calculated at checkout based on your order size and location.

How long will it take to receive my order?

Most orders ship within 2–3 business days and arrive within 5–7 days. You'll receive tracking information as soon as your package is on the way.

Do you offer local delivery or pickup?

We do! Free local delivery is offered in many areas of Southeast Michigan. Enter your ZIP code at checkout to see if we're in your area yet.

Subscriptions

How does your subscription membership (The Regulars Club) work?

Subscribers receive a rotating selection of seasonal zero-proof cocktails delivered every month. You can skip, pause, or cancel at any time.

Can I choose the drinks in my subscription box?

Yes! Each month, our regulars receive exclusive access to a limited seasonal special, available only for regulars and only for that month. They also receive their choice of two other bottles to complete each month's bar cart refresh. The surprise of that month's special is part of the fun!

Can I subscribe to a specific product?

Yes! In addition to the full, curated experience of The Regulars Club, we offer discounted monthly subscriptions for every product, allowing you to customize the perfect monthly refresh just for you. Just select the subscription option when adding an item to your cart to save 10% each month.

Returns & Refunds

What if my bottle arrives damaged?

Please email us at info@thestill.bar with a photo of the damage, and we’ll make it right.

Can I return or exchange a cocktail I didn’t like?

Due to the nature of our product, we’re unable to accept returns based on taste. But if something isn’t right, reach out. We want you to be happy.

Wholesale & Events

Do you offer wholesale?

Yes! We are thrilled partner with bars, restaurants, cafés, and retailers. Visit our Wholesale page to learn more and request access.

Can I serve The Still Bar cocktails at my event?

Soon! We would love to be part of weddings, baby showers, and brand events. Reach out through our Contact page to start a conversation for your future event.