Help & FAQ
Got questions? You’re in the right place. Below you’ll find answers to the most common questions about our zero-proof cocktails, subscriptions, shipping, and more. Still need help? Get in touch.
About Our Cocktails
What is a zero-proof cocktail?
A zero-proof cocktail is a sophisticated, alcohol-free beverage designed to deliver the same complexity, balance, and ritual of a traditional cocktail, just without the booze.
Are your drinks completely alcohol-free?
Yes. All of our cocktails contain 0.0% ABV and are crafted to be safe for those avoiding alcohol entirely. Our products are made without alcohol from the start, rather than being de-alcoholized as part of the production process.
What ingredients do you use?
We use real, whole ingredients that celebrate Michigan’s seasonal bounty wherevver possible. This includes fresh herbs, fruit, vegetables, spices, teas, and house-made nonalcholic spirits like our own gin, tequila, and vermouth. Our products contain zero artificial flavors or preservatives.
Ordering & Shipping
Where do you ship?
We currently ship anywhere in the continental U.S. via ground shipping. Shipping rates are calculated at checkout based on your order size and location.
How long will it take to receive my order?
Most orders ship within 2–3 business days and arrive within 5–7 days. You'll receive tracking information as soon as your package is on the way.
Do you offer local delivery or pickup?
We do! Free local delivery is offered in many areas of Southeast Michigan. Enter your ZIP code at checkout to see if we're in your area yet.
Subscriptions
How does your subscription work?
Subscribers receive a rotating selection of seasonal zero-proof cocktails delivered every month. You can skip, pause, or cancel at any time.
Can I choose the drinks in my subscription box?
Right now, our subscriptions are chef’s-choice, but always aligned with the season. In fact, we think the surprise is part of the fun! We're happy to note dietary restrictions and allergies for special handling. Stay tuned for customizable options shortly.
Returns & Refunds
What if my bottle arrives damaged?
Please email us at info@thestill.bar with a photo of the damage, and we’ll make it right.
Can I return or exchange a cocktail I didn’t like?
Due to the nature of our product, we’re unable to accept returns based on taste. But if something isn’t right, reach out. We want you to be happy.
Wholesale & Events
Do you offer wholesale?
Yes! We are thrilled partner with bars, restaurants, cafés, and retailers. Visit our Wholesale page to learn more and request access.
Can I serve The Still Bar cocktails at my event?
Soon! We would love to be part of weddings, baby showers, and brand events. Reach out through our Contact page to start a conversation for your future event.