Shipping & Returns

Welcome to The Still Bar. Below you’ll find everything you need to know about how we ship your orders, how to track them, and what to do if something goes wrong. We want you to love every bottle, but if you don’t, we’ll always do our best to make it right.

Shipping Policy

Where We Ship

We currently ship within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or internationally at this time.

Shipping Methods & Rates

Shipping costs are calculated based on your order’s weight, size, and destination, and will be displayed at checkout before you confirm payment.

We partner with trusted carriers like UPS and USPS to ensure timely and secure delivery. You’ll receive a tracking number as soon as your order ships.

We also offer free local delivery in select Michigan zip codes. If your address qualifies, that option will appear automatically at checkout.

Order Processing

  • Orders are generally processed within 1–3 business days.

  • You’ll receive a confirmation email when your order is placed and another when it ships, with tracking details.

  • During peak seasons or launch weeks, processing times may be slightly longer.

Warm Weather Shipping

Because we use fresh, seasonal ingredients in some of our cocktails, we may hold shipments during excessive heat or over weekends to protect product quality. If this affects your order, we’ll notify you right away.

Subscription Orders

Subscriptions are shipped on a recurring basis according to your selected frequency. You’ll receive an email before each shipment confirming the next order and giving you the chance to skip, pause, or modify your subscription.

You can manage your subscription through your customer account or by contacting us directly.

If there’s an issue with a subscription order—such as a delivery problem or a damaged product—please let us know within 7 days and we’ll make it right.

Returns & Exchanges

We Stand Behind Our Drinks

Due to the nature of our products (perishable and food-grade), we cannot accept returns. However, your satisfaction is very important to us.

If Something’s Wrong

Please contact us within 7 days of receiving your order if:

  • Your package arrived damaged

  • You received the wrong item(s)

  • There’s a quality issue with your product

We may request a photo of the issue to help us investigate and improve.

Refunds & Replacements

If your request qualifies:

  • We’ll issue a refund to your original payment method or

  • Send a replacement item at no additional cost

Please allow up to 7 business days for refunds to appear on your statement.

Wholesale Accounts

Wholesale customers can reach out directly for any issues related to shipping, invoicing, or product concerns. We work closely with each of our stockists to ensure consistency, support, and timely service.

For assistance, email us at wholesale@thestill.bar and we’ll respond within 1–2 business days.

Questions?

We’re here to help.
Contact us at info@thestill.bar with any questions about shipping, subscriptions, or order issues.

Thank you for supporting a small Michigan-based business crafting zero-proof cocktails from seasonal ingredients.